SolriseSupport
Need help with Solrise Weather? Most answers are below. If not, email cuadventuresllc@gmail.com and we'll get back to you.
Common questions
How do I restore my purchase?
Open Settings in Solrise, tap Upgrade to Premium, then Restore. Purchases are tied to your Apple ID, so sign in with the same Apple ID you bought with.
How do I cancel my subscription?
Subscriptions are managed by Apple: open iPhone Settings, tap your name, then Subscriptions, then Solrise Weather. Lifetime purchases never renew, so there's nothing to cancel.
Why is my location wrong or missing?
Open iPhone Settings, then Solrise, then Location, and choose While Using the App. You can also add any city by tapping the search button on the Today screen.
Why does radar say "Rain forecast" instead of "Radar"?
Where no weather radar covers an area, Solrise shows Foreca's rain forecast model instead, and labels it so you always know which one you're looking at.
How do I switch to Celsius or km/h?
Open Settings in Solrise and turn on Metric units.
How do I change or reorder the cards on Today?
Open Settings, then Customize Today. Turn cards on or off and drag them into your own order.
Why don't I see tides, storm outlook, or snow level?
Some data only exists in certain places: tides need a nearby NOAA tide station, the severe storm outlook covers the lower 48 US states, and snow level covers the US. Solrise only shows a card when there's real data for that place.
Where does the weather data come from?
Forecasts come from Apple Weather, radar and air quality from Foreca, and alerts, aviation reports, tides, aurora, and storm outlooks from NOAA. Each guide in the app names its source at the bottom.
Contact
Email cuadventuresllc@gmail.com. Please include your iPhone model, iOS version, and the city you were viewing if something looks wrong.